Host & Flow Automations Last Updated: August, 2026
Please read this Refund Policy carefully. It forms part of the agreement between you (“the Client”) and Host & Flow Automations (“we,” “us,” “our,” or “the Company”), a division of Host & Flow Ltd. This policy works alongside our Terms & Conditions and any signed service agreement. Where there is a conflict, the more specific terms of a signed service agreement will apply for that particular project.
1. Currency
All professional fees charged by Host & Flow Automations are denominated and payable in United States Dollars (USD). All refunds, where applicable, will also be processed in USD.
2. General Principles
We aim to be fair and transparent. Refunds are not automatic in every situation. They depend on whether work has started, how much work has been completed, and whether any third-party costs have already been incurred on your behalf.
We reserve the right to assess each refund request on a case-by-case basis in accordance with this policy and the specific service agreement signed for the project.
3. Cancellation Before Work Has Started
If you cancel a project after payment has been received but before we have commenced any work, you are entitled to a full refund of the professional fees paid for that project.
“Work has started” means we have begun any of the following: discovery calls beyond the initial consultation, system mapping, account setup, building of automations, configurations, or any other activity listed in the scope of the signed service agreement.
4. Cancellation After Work Has Started
If you cancel after work has begun, we will calculate a fair deduction based on:
- The value of work already completed (based on time spent, stages finished, and deliverables produced); and
- Any third-party costs we have already paid or committed to on your behalf (including but not limited to platform fees, licences, paid resources, or tools purchased for the project).
Only the remaining unused balance, if any, will be refunded.
We will provide you with a clear written breakdown of the calculation before processing any refund.
5. Difference Between Small One-Off Builds and Larger Projects
The practical application of this policy differs slightly depending on the nature of the project:
- Small one-off automation builds These projects are typically shorter. Once meaningful work has started, a larger proportion of the fee is generally considered earned, because a significant portion of the value is delivered in the early stages of building and testing.
- Larger or multi-stage projects For more complex or longer engagements, refunds are calculated more proportionally against completed milestones, stages, or documented hours of work, plus any third-party costs already incurred.
In both cases, the final calculation will be communicated to you in writing.
6. Non-Refundable Amounts
The following are not refundable:
- Any portion of the fee that corresponds to work already completed
- Third-party costs already paid or committed on your behalf
- Fees for projects that have been fully delivered and accepted by the Client
- Any amounts related to tool subscriptions or platform fees that you are responsible for paying directly
7. Tool Subscriptions and Third-Party Fees
You are solely responsible for all subscription fees, usage charges, and renewals of third-party platforms used in your project (including GoHighLevel, Airtable, Make.com, Zapier, monday.com, and any other tools). These fees are completely separate from our professional service charges and are never refundable by Host & Flow Automations.
If we have paid any third-party fee on your behalf (with your prior agreement), that amount will be deducted from any refund calculation.
8. How to Request a Refund
All refund requests must be submitted in writing by email to:
hello@hostandflowautomation.com
Your request should include:
- Your full name
- The project or invoice reference
- A clear statement that you wish to cancel and request a refund
- Any relevant supporting information
We will acknowledge receipt of your request and respond with the applicable calculation or next steps.
9. How Refunds Are Processed
Approved refunds are returned via bank transfer through our payment provider, Reneast (formerly GeegPay), or by the same original payment method where reasonably possible. All refunds are processed in USD.
Once a refund has been approved and the amount agreed, we aim to initiate the transfer within 7 to 14 business days. The time it takes for the funds to reach your account depends on your bank and the payment networks involved.
10. Contact
If you have any questions about this Refund Policy, please contact us at:
Host & Flow Automations Email: hello@hostandflowautomation.com
